kuis Casino & Sportsbook Data Care

This page describes what we collect when you use kuis and how we keep that data protected. We at kuis understand that your privacy is important, and we are committed to handling your personal information with care and transparency. Every time you open an account, deposit via DANA or e-wallet, place a wager on Liga 1, or access your Betting History, we collect and process data to deliver our service and comply with applicable regulations.

Our privacy practices at kuis are designed to balance your need for confidentiality with our operational and legal requirements. We collect only the data we need, store it securely, and share it only with trusted processors who assist us in running the platform. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your information.

By using kuis, you consent to the data practices described here. If you have questions about how we handle your data, or if you wish to exercise your privacy rights, contact our support team through the channels listed in your account dashboard.

What Data We Collect on kuis

When you open an account on kuis, we collect your email address, full name, date of birth, and phone number. These are prerequisites for account creation and identity verification. During our Know Your Customer (KYC) process, we request government-issued identification (passport, national ID, or driving licence) and proof of address (utility bill or bank statement). We store these documents securely and use them only for verification and regulatory compliance.

We collect behavioral data on kuis: every wager you place, its outcome, the time and game type, your account balance before and after the round. This data appears in your Betting History and feeds into loyalty tier calculations, bonus eligibility, and play-through tracking. We also log your login times, device information, and IP address for security monitoring and fraud prevention.

Browser cookies and similar tracking technologies on kuis help us remember your preferences, keep you logged in, and analyse how you navigate our platform. We do not use third-party cookies for advertising; our cookies serve only operational and analytics functions internal to kuis.

How We Use Your Data on kuis

Our primary use of your data at kuis is to deliver and improve the platform. We use your email to send account notifications, promotion updates, withdrawal confirmations, and support responses. Your identification documents are stored and verified to comply with anti-money-laundering and KYC regulations applicable in supported jurisdictions.

Your payment information on kuis is used solely to process deposits and withdrawals. We do not share your bank account or wallet credentials with third parties. Your wager history is used to calculate loyalty tier progression, determine bonus eligibility, track play-through requirements, and generate your Betting History. This data helps us deliver personalised promotions and ensures you receive the cashback and tier benefits you have earned.

We use aggregate, anonymised data at kuis to improve our platform — for example, identifying popular games, optimizing server performance, or understanding user patterns across regions like Jakarta, Surabaya, and Bandung. This analysis does not identify you personally and helps us build a better service. We do not sell your personal data to third parties. Your information remains the property of kuis and is retained only as long as necessary for compliance and service delivery.

Data Sharing and Third-Party Processors

We share your data at kuis only with processors who assist in running the platform. Payment processors handle transactions when you deposit via online payment, e-wallet, mobile banking, local payment, or bank transfer. Our hosting provider stores your account data and Betting History on secure servers. Customer support systems may access your email, name, and account history to assist you.

We may share anonymised data with compliance authorities and law enforcement if required by law. We do not share your personal information with advertisers or marketing partners. Our affiliate partners do not receive your personal data — they see only aggregate referral statistics if you use a referral link on kuis.

Some of our servers and processors operate outside Indonesia. By using kuis, you consent to your data being transferred to and processed in jurisdictions that may have different data protection standards than your own country. We maintain safeguards such as encryption and contractual commitments with processors to protect your information during transfer and storage.

Your Rights and Data Access on kuis

You have the right to access, correct, and delete your personal data on kuis. To request a copy of all data we hold about you, contact our support team. We will provide a file containing your profile information, payment records, and Betting History within a reasonable timeframe. You can request that we correct inaccurate information — for example, updating your phone number or address.

You can request deletion of your kuis account and associated data. We will delete your profile, payment information, and personal details, though we may retain your Betting History and transaction logs for the minimum period required by financial regulations (typically three to seven years depending on jurisdiction). You can manage cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

If you believe we have mishandled your data or violated this privacy policy, you have the right to lodge a complaint with your local data protection authority. Our support team will assist with privacy enquiries and help you understand how your data is being used.

Data Retention and Security

We retain your account profile and personal information at kuis for as long as your account is active, plus a grace period for reactivation. Payment records and Betting History are retained for a minimum of three years for audit and compliance purposes. If your account is inactive for an extended period, we may archive your data but will maintain it for the full retention window.

We protect your data on kuis with industry-standard encryption (HTTPS), secure password storage using hashing algorithms, and access controls limiting employee visibility. Our servers are protected by firewalls and intrusion detection systems. Employees with access to your data are bound by confidentiality agreements. We do not guarantee absolute security — no online system is immune to breach — but we maintain robust safeguards and respond to any security incident promptly.

We encourage you to protect your kuis account by using a strong, unique password and enabling two-factor authentication if available. If you suspect unauthorised access to your account, contact our support team immediately via the Account Security section of your dashboard.

Policy Updates and Contact

We may update this privacy policy at any time to reflect changes in our practices or legal requirements. Material changes will be communicated via email, and continued use of kuis constitutes acceptance of the updated policy. Your data protection rights depend on your jurisdiction. If you are in a location with specific data protection laws (such as EU GDPR or Indonesian data protection frameworks), those laws may provide additional rights beyond what we describe here.

If you have questions about this privacy policy, wish to exercise your data rights, or need to report a privacy concern, contact our support team. We are available in English and regional languages through email, live chat, or phone options listed in your kuis account dashboard. Our support team will direct your enquiry to the appropriate department and ensure a timely response.

Privacy on kuis: Your Data, Protected

Your privacy at kuis is governed by this policy and the data protection laws applicable in your jurisdiction. We collect only the data necessary to deliver our sportsbook and casino service, process payments, comply with regulations, and prevent fraud. Your identification documents, payment records, and wager history are stored securely and shared only with trusted processors.

You retain full control over your personal information. You can request access, correction, or deletion at any time. Our security practices protect your data from unauthorised access, and we do not sell your information to third parties. If you have privacy questions or concerns, our multilingual support team is ready to assist through the channels in your account dashboard.

By opening an account on kuis and placing wagers on Liga 1 matches, live-dealer games, or other entertainment offerings, you agree to the data practices outlined here. Your trust is essential to us, and we remain committed to handling your information with care and transparency in accordance with applicable law.