Email Verification & Account Activation
When you sign up on kuis, the first step is email verification. We send a confirmation link to the address you provided. Click that link within the timeframe shown in your email to activate your account. This prevents someone else from registering with your email by mistake and ensures we can reach you about your account later.
If you do not see the verification email, check your spam folder. Some email providers filter transactional mail. You can request a new verification link from the login page if your first email expires. Once your email is confirmed, you unlock access to deposit options and game tables.
KYC Documents & Identity Verification
To unlock withdrawals and higher account preferences, we ask you to provide Know Your Customer (KYC) documents. This is standard practice in regulated gaming and helps us verify your identity and age. We accept:
- A valid national ID (KTP — Kartu Tanda Penduduk) or passport
- A recent utility bill or bank statement showing your current address
- A selfie holding your ID document next to your face (for live verification)
You do not need to submit all documents at once. Many players provide their ID first, then add their address proof later when they request a withdrawal. Our team reviews submissions within one business day. If a document is unclear or expired, we send a message asking you to resubmit. Once your KYC is approved, a green checkmark appears on your account dashboard.
Password Security & Best Practices
Your password is the first line of defense for your kuis account. We recommend a password of at least 12 characters mixing uppercase, lowercase, numbers, and symbols. Avoid dictionary words, birthdays, or sequences. If you think someone has seen your password, change it immediately from the Account Settings menu.
Never share your password with anyone, including kuis staff. Our support team will never ask for your full password — they only need your email or account username to help you. If a suspicious person contacts you claiming to be from kuis support asking for your login details, report it to our team at once.
- Use a password manager (like Bitwarden or 1Password) to store complex passwords securely
- Change your password every 90 days, or sooner if you suspect compromise
- Do not reuse the same password on other websites
- Log out of kuis on shared devices (internet cafes, public computers) after each session
Recovering a Forgotten or Compromised Password
If you forget your password, visit the Password Reset page. Enter your email address, and we send a reset link. Click the link and create a new password. The reset link expires after a set window for security, so act quickly.
If you believe your account has been accessed without permission, reset your password immediately, then contact our support team. Provide your email and any details about suspicious activity. Our team can review your Betting History to confirm if unauthorized plays occurred. We can freeze your account while we investigate and help you secure it again.
Key takeaways
- Email verification is mandatory and must be completed before first deposit
- KYC documents unlock withdrawals and are reviewed within one business day
- Use a strong, unique password and change it regularly
- Never share your password with anyone, including kuis staff
- Reset your password immediately if you suspect compromise
Deposit & Withdrawal Security
When you deposit or withdraw on kuis, funds move through encrypted payment channels. We work with trusted payment providers like DANAe-walletmobile bankinglocal paymentand bank transfers (online payment, e-wallet, mobile banking, local payment). Each transaction requires you to confirm your action in your account dashboard before any money leaves your bank or e-wallet.
Deposits typically credit within minutes once the payment gateway confirms the transaction. Withdrawals are subject to verification windows — our team checks the request to prevent fraud, then sends the funds back to your original payment method. Processing times depend on your bank or e-wallet; some handle transfers faster than others. You can monitor the status of any withdrawal from your transaction list.
For large withdrawals or unusual account activity, we may ask for additional verification documents. This protects both your account and our platform. If a withdrawal appears stuck, contact our support team with your transaction ID and we will investigate.
Monitoring Your Account Activity
We encourage you to review your account activity regularly. Log in to kuis and check your Betting History page, which shows every wager, result, and payout. You can filter by date, game type (Live Blackjack, Liga 1 football, Fortune Mouse), and payment method. If you spot a bet you do not remember placing or a deposit you did not make, flag it immediately.
Your account dashboard also displays recent logins, device types, and IP addresses. If you see a login from an unfamiliar location or device, change your password and notify support. We can log you out of all other sessions and lock down your account while we verify it is really you.
Two-Factor Authentication & Extra Layers
While kuis does not yet require two-factor authentication (2FA) by default, we recommend enabling it if it becomes available. Two-factor adds a second check — after you enter your password, we send a one-time code to your phone or email. Only someone with access to that device or inbox can complete the login. This stops attackers even if they steal your password.
You can also set up account recovery contacts on kuis — a trusted email address or phone number we can use to verify your identity if you lose access. During registration or in account settings, add a backup contact. If you ever forget your password and cannot access your main email, we can send a reset code to your backup contact instead.
Contacting Support for Security Issues
Our support team is available via email in English and regional languages. If you have questions about your account security, need help resetting your password, or suspect fraud, reach out immediately. Provide your account email, a online paymentef description of the issue, and any transaction IDs if relevant. We do not ask for passwords in support conversations — only information that confirms your identity, such as your registered email or the last four digits of a payment method.
Response windows vary by region and time of day, but our team aims to address security concerns within one business day. During holidays like Idul Fitri, Idul Adha, and Imlek, response times may be longer — we will let you know. For urgent lockouts, try the Password Reset page first; most issues resolve on their own within minutes.
- Email us with "Account Security" in the subject line for faster routing
- Include your account email and a clear description of the problem
- Provide screenshots or transaction IDs if you are reporting a suspicious activity
- Never paste your password or full payment card details in emails — only partial info to verify identity